Refund policy
RETURN & REFUND POLICY
Last updated: September 1, 2026
At Trovvi, we want you to love what you ordered. If something isn't right, we're here to make it right.
30-Day Return Window You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Defective, Damaged, or Wrong Items If your item arrives damaged, defective, or is not what you ordered, contact us at admin@trovvi.co within 30 days with a photo of the issue. We'll send a replacement or issue a full refund — your choice. We cover all costs in these cases.
Change-of-Mind Returns If you've simply changed your mind, we offer a store credit or exchange. Return shipping costs are the customer's responsibility. Please contact us before sending anything back.
Non-Returnable Items
- Items returned after 30 days
- Items that are used, damaged by the customer, or missing original packaging
Refund Processing: Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Store credits are issued immediately upon approval.
How to Start a Return: Email us at admin@trovvi.co with your order number and reason for return. We'll guide you through the next steps.