FAQs

Frequently Asked Questions
Everything you need to know before placing your order.

How long does shipping take?
Shipping times vary depending on your location. Orders are typically delivered within 7–15 business days (US), 10–20 business days (UK), or 14–25 business days (Rest of World) after being shipped. Once your order is dispatched, you'll receive tracking details to follow your package.

How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation. You'll receive a notification once your order has been shipped.

Can I track my order?
Yes. Every order comes with a tracking number sent to you via email once shipped. You can use it to monitor your delivery status in real time, or track it at trovvi.co/apps/17TRACK.

What if my order is delayed?
Delays can occasionally happen due to customs, weather, or courier issues. If your order is delayed beyond the estimated timeframe, please contact us at admin@trovvi.co and we'll assist you.

What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at admin@trovvi.co with your order details and photos. We'll send a replacement or issue a full refund — your choice. We cover all costs in these cases.

Can I cancel or change my order?
If your order has not been processed yet, you may request changes or cancellation. Once the order has been shipped, we are unable to make modifications.

How can I contact support?
You can reach our support team at admin@trovvi.co. We aim to respond within 24–48 business hours.

Do you ship internationally?
Yes, we ship to most countries worldwide. If we are unable to ship to your location, you will be notified during checkout.